Novi Massage

Novi, MI

Spa
Deep tissue
Hot stone
Swedish

Address

39809 Grand River Ave, Novi, MI 48375

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Hours

Hours are not posted. Confirm before you go.

Phone

(248) 686-3572

Services

Deep tissue, Hot stone, Swedish, Reflexology

Price

From $70

1 hour massage: $70 · 60 min · prepay required
1 hour massage: $95 · 60 min · includes $5 credit card surcharge and $20 tip

Higher-priced

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What it is like

Reviews from around the web, boiled down so you can decide.

Novi Massage provides deep tissue, hot stone, Swedish, and reflexology massages, with 30, 60, and 90-minute session options. The website states that appointments or walk-ins are welcome, though several reviews highlight issues with prepayment requirements, a $5 credit card surcharge, and mandatory $20 tips. Some clients praised the effectiveness of treatments for conditions like sciatica and carpal tunnel, while others described subpar service, interruptions during sessions, and lack of proper draping. The business is located at 39809 Grand River Ave, Novi, MI, and can be reached at (248) 686-3572. Reviews mention both positive and negative experiences, with a recurring theme of customer service concerns.

Reviews from around the web

Scraped from Google Maps. Quoted as written.

Ogpastapat Official
5 months ago
Not the experience I was expecting at all , the moment I walk in they give you weird looks like they don’t want you there , sub par massage and the lady walked out multiple times with no make up for the time lost , won’t be back again unfortunately
Amina Khan
4 years ago
Wendy was really good. She took care of my neck. Sciatica and carpal tunnel with her deep tissue. Will definitely come back . It worth the 30mins drive for me.
Y N
3 months ago
Not good massage skills Insisting to do additional service that I was not asking and also asking for high tip after massage.
Khrystyn Mckinnon
2 years ago
BEWARE. IF I COULD GIVE ZERO STARS I WOULD.!!!!!! This was by far the worst massage I’ve ever received. We asked for a couples massage and they demanded that we pay prior to the service. OK no big deal. We go into the room to get undressed and there is no draping to be covered up with just a bath towel. I was exposed for most of my massage. I also looked up and the door was open. Everytime we tried to ask a question or direct her to do certain things she told me that she didn’t speak English. 10 minutes into my massage she left out of the room to help customers. she was gone for 10 minutes. I demanded a refund and she told me no but she’ll give me extra time didn’t but also didn’t massage us for the full 60 minutes. They stopped after 45 minutes , they talked the whole time during our massage. It was not relaxing. Did not feel like a massage. I just felt like she was rubbing me with her hands. This place needs to be closed. A complete waste of money.!!!!!!
Jer S.
3 years ago
Went in for a one hour massage $70, you must pay in advance. this was close to being the worst massage I’ve ever had. I could barely feel the girl giving me my massage even after telling her three times harder. I felt this massage was only worthy of a $10 tip at the very best. I asked to break the $20 I had and she says that’s how we do it here $20 tips. Apparently they don’t understand how tips work, the customer decides the amount tip. I will never go back. Beware.
Zahra
2 years ago
Don’t go there! The massage session itself is already expensive ($70/hour). They charge $5 for using the credit card and didn’t inform me until I asked after paying. Paid in advance, did the message which was okay (not the best), and before leaving they forced me to tip $20! I asked why is that and couldn’t argue or reject because of how rude they were! I would never come back or recommend this place to anyone! I ended up paying $95 for a one hour massage that’s not even worth it!!!
Brent
2 years ago
By far the worst massage I’ve had in years. She uses her forearms, also did not touch my hands feet or scalp and then asked me to make it a half an hour appointment instead of an hour because they were getting busy. The phone rang three separate times in my massage room which she answered. Then two walk ins interrupted our massage. Five separate occasions in less than 30 min we were interrupted. After asking me to leave early to make room for others, she asked me for a tip, im still laughing. Time is the most valuable asset I have and this place wasted mine. I cannot imagine that there is a repeat customer at this establishment.
N M.
4 years ago
The lady was ready to take me as a walking, and I was going to get a 1 hour massage for $70, but... 1. She required that I prepay, which wouldn't have been so bad except 2. There was a $5 surcharge for paying with a credit card AND 3. She told me that there would be a $20 tip. Um, no Sweetie: you don't determine how much I tip or if I tip at all. Needless to say, I walked out.
Ola Hasan
3 years ago
The owner or staff are extremely money hungry. They make you pay in advance and want a top in advance too. I tried to tip them 20 dollars for my mother and I and they aggressively told me I must tip 20 dollars each and kept speaking in their language and giving me dirty looks. Beware of this place. If I could give them 0 stars I would. In the end I didn’t even get a massage due to their vulgar attitude. I made them give my money back and walked out.
Candice huddleston
3 years ago
One of the best massages I’ve had ! This is coming from someone who goes regularly. I have a terrible amount of knots from a traumatic car accident. before the massage was even half way through I felt immense release and relief ! GREAT JOB! Both of the ladies working had a very friendly attitude. Relaxing atmosphere with pretty lights in massage room.
George P
2 years ago
Probably the best massage I've ever had. And for a big black fella who gets massages almost every month, that says a lot. I don't live in Michigan, but when I return, I will definitely pay them a visit.
Mike Eller
7 years ago
Message was supposed to be 90 minutes. It was 80. I’ve had other messages that were considerably better but not a big deal. Until I was told that a $20 tip on $100 was too low and they “do $30”. Since when is 20% not reasonable and to be told 30%! Definitely will NOT be back
Lindsey Sudduth
2 years ago
I have never given a one star review before. It’s one thing to give a bad massage, but she was upset with a 20% tip and wanted more and almost refused to give me the correct change.
Stephan Savoie
9 years ago
I have been here multiple times, and gosh I received a good massage everytime but once. Recommend. I will say it is hard to communicate, they kinda just agree with whatever your saying.
Sal N
5 years ago
Paid for 30 minutes and they massaged me and my buddy for 15 minutes. Me and my buddy hated it and WILL NEVER BE BACK. I should’ve never even paid but they asked for my money beforehand. And then they kept asking for tips, I had high hopes and would’ve came back but I WILL NEVER EVER GO AGAIN AND I WILL BE ASKING FOR A REFUND!
Mr T
7 years ago
Excellent massage, I would highly recommend this place. Very professional ladies! Helped me a lot with my back and neck issues.
Heather Talley
5 years ago
I tried calling to set up an appointment. The number listed is some guy's cell phone with a voicemail that is literally "this isn't a massage parlor, please stop calling" Edit-tried the number again since the owner replied, and it had the same message
Henry Y.
3 years ago
I got a real nice massage here last week with a new massage therapist. I will come again.
george martha
4 years ago
Can't wait to see Cindy She massages great All the staff was perfect
John Hart
6 years ago
Very nice friendly place excellent massage definitely will return

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The bottom line

Novi Massage in Novi, MI offers a range of therapeutic services including deep tissue, hot stones, Swedish, and reflexology. Sessions are available in 30, 60, or 90-minute durations. Visitors have noted mixed experiences, with some praising skilled therapists while others reported poor service and unexpected fees. For pricing details, direct contact is recommended.

reviews from around the web